The Asset Recovery Hub is an independent information and support centre created to help clients navigate unclear, disrupted, or concerning investment situations.
We are not part of any investment provider, and we do not handle or manage client funds.
Our role is simple:
Provide clarity, verify information, and guide clients when communication or transparency breaks down.
Whether you’ve received unexpected contact, your provider is unresponsive, or you’re unsure about the status of your account, we offer a reliable place to turn for honest explanations and structured guidance.
We follow a structured, factual approach designed to protect and inform clients:
We investigate the situation, explain how and why events occurred, and provide context that clients often cannot get directly from the provider.
We help determine whether payments were processed correctly, what documentation should exist, and whether your case is complete or still pending.
If something is wrong — from delays to possible insolvency — we outline the safest steps to take next and how to protect yourself.
We do not act on behalf of any provider. Our guidance is unbiased and focused solely on the client’s best interests.
We explain processes clearly, set realistic expectations, and follow recognised industry timelines — including the standard 60-day processing window.
Every client receives honest, fact-based information. No exaggeration, no pressure, and no misleading claims.
We understand the stress caused by uncertainty. That’s why we provide calm, consistent, and reliable support at every stage.
Many clients contact us before they realise there’s a problem.
If you’re waiting for a payment, received unexpected communication, or your provider isn’t responding, we can help.